Frequently Asked Questions

FAQs

Welcome to our FAQs section, designed to address your queries and ensure you have a seamless Vluggage experience. If you can't find the answers you're looking for here, please contact us, and we'll be thrilled to assist you.

1. Can I use my own designs for the decorations?

Absolutely! At Vluggage, we celebrate your creativity. You're welcome to incorporate your own designs to make your suitcase truly one-of-a-kind.

2. Can I request a custom design based on my ideas?

Absolutely. Our commitment to personalization extends to creating new designs inspired by your ideas. We're dedicated to bringing your vision to life.

3. What is Vluggage's approach to personalization?

We're fully personalized and customer-centric. Your satisfaction is at the heart of what we do. Our team cares deeply about meeting your expectations and ensuring a tailored experience.

4. What options do your listed designs offer?

Each design in our collection provides two convenient choices:

  • Suitcase With Decorations: Get a suitcase with your chosen design already installed.
  • Only Replaceable Decorations: Purchase just the replaceable decorations for a change of style whenever you wish.
5. How are the Artwork or Decorations protected?

Your chosen artwork or decorations are securely installed inside the durable polycarbonate front hard shell of the suitcase. This offers both a stunning visual appeal and protection.

6. Where can I find instructions for Replaceable Decorations?

We provide detailed instructions along with a helpful video guide on our dedicated Features & Specifications page. Changing your suitcase's look has never been easier.

7. What's your return policy?

We're confident you'll love your Vluggage experience. However, if you're not fully satisfied, we offer a 30-day return window with a money-back guarantee.

8. What warranty coverage do you offer?

We stand behind the quality of our products. All our suitcases are backed by a comprehensive 3-year warranty, ensuring your peace of mind.

9. How can I learn more about your Refund and Returns Policy?

For detailed information on our return process, please visit our dedicated Refund and Returns Policy page.

10. Tell me about your Suitcase Warranty.

Explore the specifics of our 3-year warranty coverage for our suitcases on our dedicated Suitcase Warranty page.

11. How do I submit a custom design request?

To request a custom design based on your ideas, simply reach out to us through our Contact Us page. Our design team will collaborate with you to bring your vision to life.

12. Can I change the Replaceable Decorations frequently?

Yes, that's the beauty of our Replaceable Decorations. You can switch designs as often as you like, allowing you to match your suitcase to your mood or the occasion.

13. Are the Replaceable Decorations easy to apply?

Definitely. Our Replaceable Decorations are designed for hassle-free application. The video instructions on our Features & Specifications page guide you through the process step by step.

14. Can I use the Replaceable Decorations on other items besides Vluggage suitcases?

Our Replaceable Decorations are specifically designed for our suitcases. Their unique dimensions and structure ensure a perfect fit and a polished look.

15. Is international shipping available for Replaceable Decorations?

Currently, we offer shipping for Replaceable Decorations within the USA and Canada. We're actively working on expanding this option to more regions.

16. Can I personalize both the Suitcase With Decorations and the Replaceable Decorations?

Absolutely. You have the freedom to personalize both options. Add a unique touch to your suitcase's permanent decoration, and then swap out the Replaceable Decorations for even more customization.

17. Can I purchase Replaceable Decorations separately after buying a Suitcase With Decorations?

Absolutely. You're welcome to purchase additional Replaceable Decorations anytime, allowing you to refresh your suitcase's look and keep up with your style evolution.

18. Do you offer bundle deals for Suitcase With Decorations and Replaceable Decorations?

Yes, we do. Check our Product Bundles section for exciting offers that combine Suitcase With Decorations and matching Replaceable Decorations at a discounted price.

19. What should I do if I encounter any issues with my order?

If you experience any issues with your order or have questions, don't hesitate to reach out to us through our Contact Us page. Our dedicated support team is here to assist you.

20. Can I get updates on new designs and promotions?

Absolutely. Subscribe to our newsletter to stay in the loop about new design releases, promotions, and exciting updates. You can find the subscription option at the bottom of our website.

We're committed to transparency and providing you with the information you need to make informed decisions. If you have more questions, we're here to help.